Thanks a lot, I'll let her know ASAP. As for what you've said, I'm going to print it out, to definately show that stubborn woman that she's wrong to do such a thing. We do not have extra money for mesh to take it back, as we are expecting a human baby, and those cost even more than equipment for pets and their health, as well. So far, though, we've been lucky with OUR rats that no illness are about.