Contrary to popular belief, Patches doesn't mind being lifted gently by her tail and her ears never lie down when she is content. I had a male hairless albino rat named furry but my landlord made me get rid of him so I waited until he did his yearly inspection and got Patches. She had an eye infection and you can't get antibiotics without a prescription. Since then found that polysporin make pink eye antibiotic drops. Get some.